In order to ensure continued investment in our networks and service levels and to address significant inflation costs to our business, the monthly price on your service will change in April each year.

The price adjustment will be based on the annual Consumer Price Index (CPI) published in January each year, plus an additional 3%. 

If you are currently in an active contract, this means that this change will not apply until 1st April after your current contract expires.

F.A.Q Frequently Asked Questions:

What customers are impacted?

This will affect all Regional Broadband broadband and voice plans which have a 12, 18 or 24 month minimum contract term. It applies to both Regional Broadband residential and Regional Broadband business customers. 

If you are currently in an active contract, this change will not apply until 1st April after your current contract expires. Please note, if you are not in a current contract, this means that this change will apply from 1st April 2024.

What can these customers expect?

The annual price adjustment will be based on the annual Consumer Price Index (CPI) published in the previous January, plus an additional 3%. 

What is the Consumer Price Index (or CPI)?

The CPI is a measure of changes in the price of goods and services based on average price changes from across several industries. More information is available on the Central Statistics Office website: www.cso.ie/en/statistics/prices/consumerpriceindex

What CPI Time Period will be used?

The CPI element of the increase is the official annual figure published by the Central Statistics Office in January. It relates to the percentage annual change for the preceding December.

Why are you introducing this change?

This is being introduced to combat significant inflation costs across our operations while ensuring continued investment in our fibre broadband and wireless products.