Privacy Policy

Regional Broadband | Privacy Policy | Version: January 2026

Regional Telecom Limited trading as Regional Broadband (“Regional Broadband”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and lawful manner.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

use our broadband or telecommunications services;
visit our website;
contact us or submit enquiry forms;
interact with us via marketing communications;
otherwise engage with Regional Broadband.

We process personal data in accordance with:

the General Data Protection Regulation (EU) 2016/679 (GDPR)
the Irish Data Protection Acts 1988–2018
the ePrivacy Regulations
relevant telecommunications legislation.

1. Data Controller

The data controller responsible for your personal data is:

Regional Telecom Limited TA Regional Broadband
4-5 Burton Hall Park, Burton Hall Road, Sandyford Business Park, Dublin 18, D18 AXV3

Email: [email protected]

2. Personal Data We Collect

Customer Information

Name
Address
Phone number
Email address
Service address
Account details

Billing and Payment Data

Billing address
Payment method details
Transaction history
Account reference numbers

Service Usage Information

Broadband usage data
Technical service diagnostics
Customer support interactions

Communications Data

Correspondence with us
Call recordings and/or transcripts
Emails or support tickets

Website and Enquiry Information

When you visit our website or submit a form we may collect:

Name
Phone number
Email address
IP address
Browser/device information
Enquiry details

3. How We Collect Your Data

We collect personal data when you:

Sign up for broadband services
Request a quote
Fill out any website contact forms
Communicate with our sales or support teams
Interact with marketing campaigns
Visit our website

We may also receive personal data from:

Wholesale network providers (e.g. Open Eir, SIRO, etc…)
Installation partners
Marketing partners
Credit reference agencies where necessary

4. Legal Basis for Processing

Contract

Where processing is necessary to:

Provide broadband services
Install and maintain services
Manage your account
Bill and collect payment

Legitimate Interests

Where it is necessary for:

Improving services
Network security
Fraud prevention
Internal analytics
Marketing similar services to existing customers.

Consent

Where you have explicitly consented, for example:

Receiving marketing communications
Subscribing to newsletters or promotional updates.

You may withdraw your consent at any time.

Legal Obligations

Where we are required to comply with legal or regulatory obligations including telecommunications law and lawful requests from authorities.

The lawful basis relied upon for processing may vary depending on the specific service or interaction involved. For example:

Providing broadband services and managing customer accounts is based on the performance of a contract.
Customer support, service improvement and fraud prevention are based on our legitimate interests in operating and protecting our services.
Marketing communications may be based on consent or legitimate interest where permitted by law.
Certain processing may be required to comply with legal obligations, including telecommunications regulation and financial record-keeping requirements.

5. How We Use Your Data

We use personal data to:

Provide broadband and telecommunications services
Process orders and installations
Provide customer support
Manage billing and payments
Maintain network security
Detect fraud and abuse
Comply with legal obligations
Communicate service updates
Market our products and services
Respond to website enquiries and contact form submissions.

Abuse & Enforcement

We may also process personal data where necessary to investigate suspected misuse of our services, protect the security of our network infrastructure, or enforce our terms and conditions.

Contact Forms

When you submit a contact form or request information from our website, we will process your personal data in order to respond to your enquiry and provide information about our services.

Marketing

We will only send marketing communications by email, SMS or other electronic means where:

you have provided explicit consent to receive such communications, or
you are an existing customer and the communication relates to similar products or services in accordance with applicable ePrivacy legislation.

You may opt out of marketing communications at any time.

6. Sharing Your Personal Data

We may share personal data with:

Network infrastructure providers (e.g. Open Eir, SIRO)
Installation contractors
Billing and payment processors
Credit reference agencies
IT service providers
Marketing partners
Regulatory bodies
Law enforcement agencies where legally required

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

We may also disclose personal data where required to comply with legal obligations, telecommunications regulations, court orders or lawful requests from competent authorities.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to provide an equivalent level of protection for your personal data. These safeguards may include:

EU Standard Contractual Clauses
Approved adequacy decisions issued by the European Commission
Other legally recognised transfer mechanisms

8. Data Retention

Typical retention periods include:

Customer account and service records: up to 7 years after the account is closed, for legal and financial compliance purposes.
Billing and financial records: up to 7 years in accordance with tax and accounting requirements.
Customer support communications and service logs: typically up to 3 years after the interaction.
Marketing leads and website enquiries: up to 24 months unless consent is withdrawn earlier.
Website analytics and cookie data: typically up to 26 months.
Telecommunications traffic or operational data: retained in accordance with applicable telecommunications legislation and regulatory requirements.

Where data is no longer required, it will be securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data including:

Encryption
Access controls
Secure data storage
Network security monitoring
Staff training.

Despite these measures, no system can guarantee absolute security.

10. Your Rights

Under data protection law you have the right to:

Access your personal data
Correct inaccurate data
Request erasure of your data
Restrict processing
Object at any time to the processing of your personal data for direct marketing purposes
Request data portability
Withdraw consent at any time.

To exercise your rights please contact:

[email protected]

We will respond within one month as required by law.

11. Automated Decision-Making

Regional Broadband does not currently use personal data to make solely automated decisions that have legal or similarly significant effects on individuals.

Where automated processing tools are used for operational purposes such as fraud detection or service optimisation, these processes are subject to appropriate safeguards.

12. Right to Complain

If you believe your personal data has been mishandled you have the right to lodge a complaint with:

Data Protection Commission (Ireland)

21 Fitzwilliam Square South, Dublin 2, D02 RD28

www.dataprotection.ie

13. Cookies and Website Tracking

Our website uses cookies and similar technologies to operate the website, analyse website usage, improve performance and personalise marketing communications.

Strictly necessary cookies are required for the operation of the website and do not require consent. All other cookies, including analytics and marketing cookies, will only be placed on your device after you have provided consent through our cookie consent tool.

You may change or withdraw your cookie preferences at any time through the cookie settings available on our website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.